The corporate headquarters address is:

Optimal Payments Plc
Audax House, Finch Road
Douglas, IM1 2PT, Isle of Man

The URL for the customer support page is:
For customer complaints, the URL is:

What are the prerequisites for opening a Neteller account?

Sighing up for a Neteller eWallet is free, you enter your details and you are ready to go. In order to receive your Net+ Prepaid MasterCard you will need to send them a copy of an identity document and proof of residence.

How user friendly is the Neteller site?

Here is where I will give them a top score. In my opinion they have the easiest website of all the eWallet sites to navigate and any action you click on comes with step by step instructions.

What security or protection does Neteller offer?

In addition to your account number you are also required to enter a unique pin whenever you are making an online payment. They use 128-bit encryption technology, identity verification and real-time transaction monitoring to protect the user from online fraud.

What fees are associated with a Neteller eWallet?

To open an account is free and best of all there are no monthly fees. Funding your account with a Visa debit card, giropay, Euroteller and more caries no cost. Buying from merchant sites online or using the Net+ card at a point of sale is also free. To transfer money to a friend or family there is a 1.9% with a minimum of 1 USD fee. All in all this is one of the cheapest eWallets on the market.


They have been operating since 1999 and have been based in the UK for more than six years now.

They have online help pages with lists of FAQ’s that you can search and also offer tutorials on YouTube. They also offer Email support through a web form that you fill in as well as a direct telephone support line. You can transfer money to friends or family in over 180 countries. They provide services to most countries including India. There are some countries that they do not operate in, the major one is China and then some smaller countries.

You can have your Neteller eWallet in one of 17 different currencies.




Neteller uses a well-designed interface that is user-friendly and highly intuitive. The pages have plenty of whitespace inserted so that the user can easily find what they are looking for.

The navigation is simple and well placed and the graphic presentation is attractive and helpful. The icons allow the user to learn quickly how to use the service and the instructions format permits quick scanning.


Neteller provides users with a selection of deposit options to include:

• Visa credit and debit cards
• Visa Electron
• MasterCard credit and debit cards
• iDeal debit card
• Maestro
• Local bank deposit
• Ukash
• International bank transfers

The money withdrawal options include:

• Bank transfer
• Mail or courier check
• Net+ Prepaid Card
• Member wire transfer

To make payments, users sign up for an online payment account and then transfer funds into their eWallet. Once funds are available in eWallet, customers can deposit money at sites that accept Neteller payment.

For withdrawing cash, users again must have an online payment account. After signing into their account, they select “NETeller” as their withdrawal option. Once the money transfers to their account, they can access it immediately.



Neteller uses industry standard security, privacy protection and fraud protection measures to safeguard customer accounts. The site does not pass on account information to third parties including merchant websites.

The site uses SecureCode 3-D Secure to verify online credit card payments using a unique user PIN for each transaction. Data protection measures include 128-bit encryption using the SSL protocol and real-time transaction monitoring to prevent fraud.


Costs for money transfers can vary widely depending on the method used for deposit or withdrawal. Free deposit services include:

• Local bank deposit
• International bank transfer
• ideal
• Giropay
• Euteller

Paid deposit options include:

• MasterCard – 1.75-4.95%
• Maestro Debit Card – Free-4.95%
• Visa Credit Card — 1.75-4.95%
• Visa Electron — 1.75-4.95%

For withdrawals, merchant sites and money transfers are free of charge. Other options, with the price in Euros, include:

• Bank draft — 7.5 EUR – 25 EUR
• Bank transfer — 7.5 EUR
• Check — 7.5 EUR
• Member Wire – 10.5 EUR
• Net+ Prepaid MasterCard – Free-4 EUR

For all transactions that require a currency transaction, Neteller charges 2.95% to the average daily interbank market rate.


Neteller is a property of Optimal Payments Plc (Company no.109535C), authorized by the Financial Services Authority of the United Kingdom under the Electronic Money Regulations 2011 (900015). Neteller must hold more than 100 percent of customers’ account balances in trust accounts.

Optimal Payments Plc is an international group of payments and financial services companies, and is listed on the London Stock Exchange’s AIM market (ticker: OPAY).


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