MoneyBookers International, the company behind the Skrill payment service, bases their headquarters in London at the following address:
10-11 Charterhouse Square
London, EC1M 6EH
Its United States operations are based in New York, NY, and can be found at the following address:
New York NY, 10006, USA
While the word “online payments” almost immediately causes consumers to think of PayPal, there are actually a number of great alternative solutions around the world that promote better fees, more innovative services, and a fresh approach to international commerce. Skrill, formerly known as Moneybookers, is just such a service. The website is used for anything from online auctions to online gambling, and is a major player in today’s market for online payment processors.
Deposit and Withdrawal
Skrill provides four great options for users looking to withdraw funds from their account, including:
Credit card transfers using the VISA payment service
Printed checks mailed to the user’s address
Branded MoneyBookers prepaid MasterCard
To deposit money into an account, which Skrill refers to as “uploading funds,” users have the following options:
Credit or debit card transfers
Users who deposit funds into their Skrill account are not subject to any fees levied by the company unless they’re transferring funds from an international account. If that’s the case, a 1.90 percent fee applies to credit card transfers, while SWIFT international bank transfers are fee-free. Those who need to withdraw funds will be subject to the following rates.
1.80 EUR flat rate for bank transfers
3.50 EUR flat rate for a printed check
1.80 EUR for transfers to a VISA debit card
In the United States:
Bank transfers are free
$3.50 flat rate for a printed check
MoneyBookers, the company that operates Skrill, operates two divisions. The first is based in London and serves the countries in Europe and around the world — except the United States. The international division of MoneyBookers is is regulated by the United Kingdom’s Financial Services Authority and was the first company in the country to obtain an electronic money license.
The company is further governed by the Electronic Money Regulations found in the second EU Electronic Money Directive. The company is required by those regulations to maintain minimum levels of capital sufficient enough to pay out all funds deposited with the company at all times.
In the United States, MoneyBookers operates a service that is licensed and accredited on a state-by-state basis. Currently, the company is licensed in 43 of the country’s 50 states; four states do not require licenses, allowing Skrill to operate by default. In three other states, licenses for electronic money transfers and check processing are currently pending.
Any customer service inquiries made by Skrill customers are handled in a timely and efficient manner. The website operates a “Contact Us” form on the website to address customer concerns, and operates Twitter and Facebook pages for easier communication and service via the major social networks used by customers.